Dear sales partners,
We are currently taking stock of the developments in recent days and weeks and are again relaxing our regulations to make it easier for you to take out insurance.
Pandemic exclusion lifted until further notice
The exclusion specified in the general insurance terms and conditions with regard to a pandemic will be waived until further notice – and retroactively for ALL existing insurance bookings [previously retroactive only until 1.6.2020]. This means that in the Cancellation & Travel Curtailment and Travel Health Insurance lines, an illness from COVID-19 is an insured event. All other details of our memo from 13.7. remain unchanged.
Products that include cancellation protection can now be taken out up to 30 days after booking the trip [previously 7 days].
Insurance policies without cancellation protection can still be taken out up to one day before departure.
In addition, our usual rule applies, which is:
Any insurance contract that includes cancellation cover must be concluded within 3 working days (Monday to Saturday) of the travel booking (booking date + 3 working days). If taken out later, insurance cover is only provided for events occurring from the 10th day after taking out the insurance ("waiting period").
You can find all the latest info related to the Coronavirus on our website.
If you have any further questions, please do not hesitate to contact the Vienna sales team of HanseMerkur Travel Insurance.
Phone: +43 (0)1 710 48 40
Your personal contact in sales:
Tourism: Upper Austria
Business Development, Brokers/Insurance for the whole of Austria
Tel.: +43 664 92 72 882
Tourism: Vienna, Salzburg, Tyrol, Vorarlberg, South Tyrol
Tel.: +43 664 92 72 872
Tourism: Vienna, Lower Austria, Burgenland, Styria, Carinthia
Tel.: +43 664 620 90 93