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    Coronavirus & Travel Insurance

    Frequently asked questions about COVID-19

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    Travel insurance
    Inter­na­tional health insurances

    Optimal for several trips abroad per year – protect yourself and your family from high medical and hospital costs.

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    You want to report an insurance claim? We are there for you so that everything gets back on track quickly.

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    Coronavirus & Travel Insurance

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    Mobile Insurance Passport for your smartphone

    No more printing insurance documents – with HanseMerkur's new "Mobile Pass", you can now save your policy data digitally on your smartphone or tablet.

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General questions

For general information, data changes or if you have questions about your insurance, dial the service telephone numbers of the relevant department. Contact us – we will be happy to help you.

For private customers

Phone: 01 3177 859 (Monday to Friday from 08.00 to 18.00)

Email: service@hansemerkur.at

Claim notification and settlement

Phone: 01 3177 859 (Monday to Friday from 08.00 to 18.00)

Fax: 01 3177 860

Email: reiseleistung@hansemerkur.at

24-Emergency-Travel-Hotline

Emergency call centre accessible worldwide for urgent emergencies during travel – 24-hour service 365 days a year.

Phone: +43 1 3152 444

Sales partners

Telephone: +43 1 710 48 400 (Monday to Friday from 09.00 to 17.30)

Email: reisepartner@hansemerkur.at

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