Optimal for several trips abroad per year – protect yourself and your family from high medical and hospital costs.
You want to report an insurance claim? We are there for you so that everything gets back on track quickly.
No more printing insurance documents – with HanseMerkur's new "Mobile Pass", you can now save your policy data digitally on your smartphone or tablet.
For general information, data changes or if you have questions about your insurance.
Phone: +43 1 3177 859 (Monday to Friday from 8 a.m. to 6 p.m.)Email: service@hansemerkur.at
Phone: +43 1 3865 101 (Monday to Friday from 8 a.m. to 6 p.m.)Fax: +43 1 3177 860Email: reiseleistung@hansemerkur.atOnline: Make a claim online
Emergency call centre accessible worldwide for urgent emergencies during travel – 24-hour service 365 days a year.
Phone: +43 1 3152 444
Important: This emergency number is reserved for emergencies.
Phone: +43 1 710 48 400 (Monday to Friday from 9 a.m. to 5:30 p.m.)Email: reisepartner@hansemerkur.at
You are not yet a HanseMerkur partner?
Users that live in Switzerland are rectricted to book travel insurances on our Austrian website. Please visit our Swiss website where you get appropriate information and can book travel insurances online.
Switch to Swiss website
