For general information, data changes or if you have questions about your insurance, dial the service telephone numbers of the relevant department. Contact us – we will be happy to help you.
For private customers
Phone: 01 3177 859 (Monday to Friday from 08.00 to 18.00)
Email: service@hansemerkur.at
Phone: 01 3865 101 (Monday to Friday from 08.00 to 18.00)
Fax: 01 3177 860
Email: reiseleistung@hansemerkur.at
Emergency call centre accessible worldwide for urgent emergencies during travel – 24-hour service 365 days a year.
Phone: +43 1 3152 444
Telephone: +43 1 710 48 400 (Monday to Friday from 09.00 to 17.30)
Email: reisepartner@hansemerkur.at