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24-hour travel emergency call – in urgent emer­gen­cies during the journey

Travel Emer­gency Hotline

  • ApplicableZutreffendRundu Rund  Available around the clock
  • ApplicableApplicableWorldwide Service
  • ApplicableApplicableFor urgent emergencies

Our emergency call centre supports you in emergencies during your journey, 24 hours a day, 365 days a year. The experts advise you, for example, on the choice of doctors or hospitals, organise return transport or provide assistance under the travel assistance insurance. Dial in case of emergency when travelling:

Phone (worldwide): +43 1 3152 444

Travel emergency call for customers from Germany
Travel emergency call for customers from Switzerland

Important: This emergency number is reserved for emergencies only. To ensure you are quickly put through to one of our staff members in an emergency, we ask for your understanding that we are unfortunately unable to deal with general service enquiries or provide information regarding contracts or services via this number.
 

Would you like to report your emergency online? Please use our emergency form below.

Report emergency online

We are here for you – in the following situations, we are at your side:

  • ApplicableOptions for medical care in the event of illness or accident abroad
  • ApplicableTransmission of information between attending physicians abroad and in Austria
  • ApplicableInformation for relatives
  • ApplicableOrganisation of return medical transport
  • ApplicableAssistance in case of a loss of means of payment or travel interruption
  • ApplicableIn the event of an accident or breakdown under a vehicle travel insurance policy

Our tips for calling and how to behave in an emergency

  • Enter your name and a telephone number.
  • State your insurance number.
  • What? What is the nature of the illness or accident?
  • Where? Indication of the location, e.g. hotel or hospital with room number.
  • Who? Contact person on site, e.g. attending doctor or police station.
  • Do not sign anything on the spot without consulting them, e.g. cost transfers.
  • Insist on receipts and medical reports and, optionally, invoices or receipts.

Always with you in case of emergency – Service numbers and documents on your mobile

All information at any time at hand – with the Mobile Pass. Store contract data, emergency and service numbers in the wallet on your smartphone or tablet.

More information