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    Inter­na­tional health insurances

    Optimal for several trips abroad per year – protect yourself and your family from high medical and hospital costs.

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    Mobile Insurance Passport for your smartphone

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Emergency service
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24-hour travel emergency call

In urgent emergencies during the journey

Our emergency call centre supports you in emergencies during your journey, 24 hours a day, 365 days a year. The experts advise you, for example, on the choice of doctors or hospitals, organise return transport or provide assistance under the travel assistance insurance. Dial in case of emergency when travelling:

Phone (worldwide): +43 1 3152 444

We are here for you – in the following situations, we are at your side:

  • Options for medical care in the event of illness or accident abroad
  • Transmission of information between attending physicians abroad and in Austria
  • Information for relatives
  • Organisation of return medical transport
  • Assistance in case of a loss of means of payment or travel interruption
  • In the event of an accident or breakdown under a vehicle travel insurance policy

Our tips for calling and how to behave in an emergency

  • Enter your name and a telephone number.
  • State your insurance number.
  • What? What is the nature of the illness or accident?
  • Where? Indication of the location, e.g. hotel or hospital with room number.
  • Who? Contact person on site, e.g. attending doctor or police station.
  • Do not sign anything on the spot without consulting them, e.g. cost transfers.
  • Insist on receipts and medical reports and, optionally, invoices or receipts.
  • Visit HanseMerkur on:
International:
Österreichische Flagge Austria
  • Schweizer Flagge Switzerland
  • Deutsche Flagge Germany
  • Polnische Flagge Poland

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