How to claim – all information for the event of a claim

If you are claiming under your travel accident insurance, please note the following:

• In the event of an accident, a doctor must be consulted immediately.

• The accident must be reported immediately to HanseMerkur Travel Insurance.

• An accident resulting in death must be reported to HanseMerkur Travel Insurance within 48 hours, even if the accident itself has already been reported.

• If HanseMerkur cannot be reached, the accident must be reported immediately to the Emergency Service on +43 1 315 2444.

If you submit a claim under your travel assistance insurance, please note the following:

• We provide the benefits from this insurance via our worldwide 24-hour emergency call service. This can be reached around the clock on +43 1 3152444

Submit a claim online

Claim form (Cancellation insurance)

Please send the claim form to:

HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria

E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860

If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• All original booking and cancellation documents
• Original proof of paid costs

Submit a claim online

Claim form (Curtailment insurance)

Please send the claim form to:

HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria

E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860

If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• All original booking and cancellation documents
• Original proof of paid costs

Submit a claim online

Claims form (Travel health insurance)

Claims form (Long-term stays abroad)

Claims form (Foreign guests)

Please select the appropriate claim form and send it to:

HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria

E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860

If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation of the organiser
• Copy of the insurance certificate
• The bank details of the recipient for payment of any compensation (for foreign transfers, the IBAN number and the BIC code)

Claim form (Liability insurance)

Please send the claim form to:

HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria

E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860

If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• Addresses of all parties involved
• If possible, a cost estimate and proof of purchase in the event of material damage

Please also note:

• In the case of liability claims, under no circumstances should a debt be recognised to the injured party
• The names and addresses of claimants and witnesses must be noted down

Claim form (Luggage insurance)

Please send the claim form to:

HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria

E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860

If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101

In the event of a claim, we generally require the following documents from you:

• Copy of the booking confirmation from the organiser
• Copy of the insurance certificate
• To transfer any refund amount, please provide the recipient's bank details (IBAN and BIC for international transfers)
• Note for payments outside the SEPA area: ABA/Branch Code, Routing No and Swift Code required
• Address details of the policyholder
• All original booking and cancellation documents
• Original proof of paid costs