You want to report an insurance claim? We are there for you so that everything "gets back on track" quickly. Please use our online or PDF forms for quick submission. Please read our information on data protection
You want to report an insurance claim? We are there for you so that everything "gets back on track" quickly. Please use our online or PDF forms for quick submission. Please read our information on data protection
If you are claiming under your travel accident insurance, please note the following:
In the event of an accident, a doctor must be consulted immediately.
The accident must be reported immediately to HanseMerkur Travel Insurance.
An accident resulting in death must be reported to HanseMerkur Travel Insurance within 48 hours, even if the accident itself has already been reported.
If HanseMerkur cannot be reached, the accident must be reported immediately to the Emergency Service on +43 1 315 2444.
If you submit a claim under your travel assistance insurance, please note the following:
We provide the benefits from this insurance via our worldwide 24-hour emergency call service. This can be reached around the clock on +43 1 3152444
Claim form (Cancellation insurance)
Please send the claim form to:
HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria
E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860
If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101
In the event of a claim, we generally require the following documents from you:
Claim form (Curtailment insurance)
Please send the claim form to:
HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria
E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860
If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101
In the event of a claim, we generally require the following documents from you:
Claims form (Travel health insurance)
Claims form (Long-term stays abroad)
Please select the appropriate claim form and send it to:
HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria
E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860
If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101
In the event of a claim, we generally require the following documents from you:
Claim form (Liability insurance)
Please send the claim form to:
HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria
E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860
If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101
In the event of a claim, we generally require the following documents from you:
Please also note:
Claim form (Luggage insurance)
Please send the claim form to:
HanseMerkur Reiseversicherung AG
Dannebergplatz 19/9
1030 Vienna/Austria
E-Mail: reiseleistung@hansemerkur.at
Fax: +43 1 3177860
If you have any questions, our claim settlement department will help you by telephone: +43 1 3865 101
In the event of a claim, we generally require the following documents from you:
Users that live in Switzerland are rectricted to book travel insurances on our Austrian website. Please visit our Swiss website where you get appropriate information and book travel insurances online.