Legal Notice - HanseMerkur

HanseMerkur Reiseversicherung AG

Siegfried-Wedells-Platz 1
20354 Hamburg

Phone: +49 40 4119 - 1919
Fax: +49 40 4119 - 3040
Email: reiseinfo@hansemerkur.de

Vienna Sales Office (Agency Support)
Phone: +43 1 710 48 40 - 0
Fax: +43 1 710 48 40 - 900
Email: service@hansemerkur.at

Executive Board:
Eberhard Sautter (Chairman)
Eric Bussert
Holger Ehses
Johannes Ganser
Raik Mildner
Supervisory Board:
Dr. Karl Hans Arnold (Chairman)

Register Court:
Hamburg 19768

Insurance tax number:
806 / V90906010057

Value Added Tax Identification Number (VAT ID No.):
DE 175218900

Bank details

Account: 241414
Bank code: 200 300 00 (HypoVereinsbank)
IBAN: DE24 2003 0000 0000 2414 14
BIC: HYVEDEMM300

Complaints offices

If you are not satisfied with a service or decision made by HanseMerkur, please contact HanseMerkur directly. Conciliation attempts and complaints can – if an agreement cannot be reached with HanseMerkur – be directed to the following conciliation and complaints offices:

Out-of-court conciliation and complaint procedures
Conciliation Board of the FMA (Financial Market Authority)
Otto-Wagner-Platz 5, 1090 Vienna
Phone: +43 1 24959 - 0
Fax: +43-1 24959 - 5499
www.fma.gv.at/en/

Online dispute resolution
We would like to draw your attention at this point to the possibility of extrajudicial online dispute resolution. The EU Commission has provided an online platform for this purpose: www.ec.europa.eu/consumers/odr