HanseMerkur Reiseversicherung AG
Siegfried-Wedells-Platz 1
20354 Hamburg
Phone: +49 40 4119 - 1919
Fax: +49 40 4119 - 3040
Email: reiseinfo@hansemerkur.de
Vienna Sales Office (Agency Support)
Phone: +43 1 710 48 40 - 0
Fax: +43 1 710 48 40 - 900
Email: service@hansemerkur.at
Information pursuant to the E-Commerce Act
Register Court AG Hamburg, B 19768
Insurance tax number: 806/V90906010057
Value Added Tax Identification Number (VAT ID No.): DE 175218900
Executive Board
Eberhard Sautter (Chairman)
Eric Bussert, Holger Ehses, Johannes Ganser, Raik Mildner
Supervisory Board
Dr. Karl Hans Arnold (Chairman)
Supervisory Board
Federal
Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108
53117 Bonn
Bank details
Account: 152 256
BLZ: 200 300 00 at HypoVereinsbank
IBAN: DE41 2003 0000 0000 1522 56
BIC: HYVEDEMM300
Liability notice
Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.
Complaints offices
If you are not satisfied with a service or decision made by HanseMerkur, please contact HanseMerkur directly. Conciliation attempts and complaints can – if an agreement cannot be reached with HanseMerkur – be directed to the following conciliation and complaints offices:
Out-of-court conciliation and complaint procedures
Conciliation Board of the FMA (Financial Market Authority)
Otto-Wagner-Platz 5, 1090 Vienna
Phone: +43 1 24959 - 0
Fax: +43-1 24959 - 5499
www.fma.gv.at/en/
Online dispute resolution
We would like to draw your attention at this point to the possibility of extrajudicial online dispute resolution. The EU Commission has provided an online platform for this purpose.