All services at a glance

Do you have questions or need help? We are always there for you!

If you get into trouble abroad, the 24-hour travel emergency hotline is available around the clock. 

You want to report an insurance claim? We are there for you so that everything gets back on track quickly.

Would you like to change your personal information or have a general request? Here you find all contacts.

Answers to the most frequently asked questions on the subject of "travel insurance".

General insurance terms and conditions and claim forms for your travel insurance.

No more printing insurance documents – with HanseMerkur's new "Mobile Pass", you can now save your policy data digitally on your smartphone or tablet.